Bill Crawford's Blog

Why Did Circuit City Fail?

Read a very well written (and strongly written) story from Inc. Magazine about the failure of Circuit City.

It pulled no punches about the reasons for this chain's demise - they treated customer's poorly

You can read the article here -

While the article pulls no punches discussing Circuit City, it talks about another electronics store that does customer service the right way

Lots of stuff to learn - from a negative example and from a positive one

Businesses with poor customer service eventually go away. A bad economy (hopefully) speeds up their exit.

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