Social media platforms are vast, but that doesn’t mean you can’t hone in on your key customers—specifically the ones already interacting with or talking about you. To find these shoppers, try these five easy ways to monitor the conversation. Do one or several, and tap into your customers’ feedback online. Whether positive or negative, it’s worth knowing what they are saying so you can thank your champions or correct a customer service faux pas. Remember, the s
5 free ways to track your shoppers' chatter on social media
Curious about what customers are saying about your store online? Use these resources to monitor social chatter.