Natural Foods Merchandiser
Have a plan for when customers are not served

Have a plan for when customers are not served

Customer service includes addressing needs that have gone unmet. Consider these ideas to close the loop.

The customer shopping experience is a key differentiator for independent natural foods stores. In a survey from eMarketer that I mentioned previously, customers who shop at independent local stores do not expect to pay less than they would at a larger competitor, but 86 percent expect more service and 84 percent even want personalized service.

Given that clerks in inde

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