You train your employees on how to respond to shoppers in-store. Do you also instruct them on how to engage on social media?
Responding quickly and well to the various tweets and comments on your social platforms is a new breed of customer service—and one that can make a lasting impression on shoppers. While you might know the content of your response, you might not be aware of all the ways you can respond.
Facebook makes engaging with customers relatively easy with strai