Bio-Fen Quality Assurance Frequently Asked Questions

Who owns our company?

This is a private company which is based in Brooks, Alberta, Canada, and is 100% Canadian owned & operated.

What is the regulatory status of our manufacturer, and where are they located?

Our contract manufacturer is also based in Western Canada. The manufacturer carries a GMP Drug Establishment Licence (DEL) for OTC drugs through Health Canada’s Therapeutic
Products Directorate (TPD), and a Site Licence through Health Canada’s Natural Health Products Directorate (NHPD).

What other government permits or licenses do we hold?

The Bio-Fen shampoo & conditioners are registered with Health Canada’s Cosmetics Programme. This means that Health Canada has reviewed all of the ingredients and label claims for compliance. Health Canada assigns Notification numbers, however these numbers are retained only within Health Canada and not issued to the product owners. Although not legally required for personal care products, the contract Canadian manufacture of the shampoo and conditioner also has a Drug GMP establishment licence.

What regulations are we required to comply with?

The BioFen PlusTM capsules must be manufactured, packaged, and labelled to at least the NHPD’s version GMP (see definition below). However, the contract manufacturer exceed these requirements, since they also have certification for the Drug version of GMP. As the distributor of the capsules, HGT also has GMP in place, but is exempt from requiring a Site Licence.

HGT has applied for a Natural Product Number (NPN) for BioFen Plus back in August, 2005. Its Submission Receipt Acknowledgement Number (SRAN) is 109652. However, due to the present backlog of applications, it will take some time to receive our NPN, This 8-digit number will then be placed onto the product label, similar to a Drug Identification Number (DIN) on drug products.

What is GMP?

It stands for Good Manufacturing Practices. These are measures that ensure an effective overall approach to product quality control, safety and risk management. It can also help identify exposure to risk, therefore enables one to be proactive, rather than reactive. This requires that appropriate standards, practices and controls regarding product manufacture, storage, handling, labelling, testing and distribution are attained. Written Standard Operating Procedures (SOPs) must be created. Various forms and/or checklists must then be completed to demonstrate that those SOPs are being followed.

Here are some examples of key SOPs that are required:

- Receipt, inspection, sampling and testing of the raw materials & finished product

- Storage & distribution

- Sanitation, hygiene & pest control

- Complaint handling & product recall

- Determining product stability (shelf life)

- Training of personnel & outlining responsibilities

- Storage, backup and disposition of electronic and paper records (in case of recall)

What types of quality control testing is done for the BioFen Plus?

The following applies to all of the raw materials and finished product:

1. Identity: to ensure the correct genus, species & parts of herbs are used.
2. Purity: to ensure no contamination from fungus (yeast & moulds), bacteria, heavy metals, solvent & pesticide residues.
3. Potency: to ensure the amount of active ingredients listed on the label are actually in the product.

Is HGT subject to GMP audits?

Yes, an internal inspection of HGT for GMP compliance by a highly qualified third party auditing firm is carried out once per year. The contract manufacturer is audited by Health Canada once each year, as well.

Do we have a quality assurance person, and are they qualified for the job?

HGT presently contracts the QA Officer services of Innovative Consulting Solutions Inc.( The QA Officer is a member of the Association of Chemical Professionals of Alberta (ACPA), which has a code of ethics as a Professional Chemist (P.Chem.).

The responsibilities of our QA officer include, but are not limited to:

1. assuring the quality of the NHP before it is made available for sale;
2. investigating and recording every complaint received in respect of the quality of theNHP;
3. ensuring conformance to specifications and regulatory requirements;
4. ensuring SOPs are being followed;
5. approving or rejecting: formulations, procedures, specifications, test methods & results;
6. approving or rejecting contract-manufactured products;
7. ensuring that completed batch records are reviewed, maintained, and a decision is made to approve or reject the product for distribution;
8. sending the product to appropriately accredited QC testing labs;
9. determining and documenting the education, training and / or experience required for all personnel performing work affecting Quality;
10. performing internal & external quality audits; and
11. performing GMP training.

What is our stance on Genetically Modified Organisms?

Our company is against using GMOs in our products. Our QA / Regulatory Officer has kept abreast of these regulations and has been lobbying Health Canada to implement regulations, forcing products known to have GMO ingredients in them, to list them on their labels.


is dedicated to providing its clients with the highest quality of nutritional supplements. To demonstrate our commitment to product Quality, Safety & Efficacy, we have implemented Health Canada’s quality assurance (QA) program called Good Manufacturing Practices (GMP). This QA program applies to the manufacture, packaging, labelling, testing, storage and distribution of our BioFen Plus capsules. This will help assure our customers that the products we bring into our warehouse will have been tested to guarantee their potency and purity.Our storage, handling and distribution systems then prevent any of these product characteristics from changing. As part of GMP, all of our actions are documented to demonstrate compliance to our written procedures. The attainment of this quality objective is the responsibility of senior Hair Grow Technology management. It also includes the participation and commitment of personnel in all departments and at all levels within Hair Grow Technology and our suppliers. Hair Grow Technology senior management will ensure the GMP program is adequately resourced with qualified personnel, suitable facilities and equipment. Overall, this commitment to GMP will help assure the Safety, Quality & Efficacy of all natural health products (NHPs) sold to our customers. We will not accept any product at our site, nor sell any NHP which can not be proven to meet these GMP requirements.

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