Cognis strengthens its customer service with a dedicated "Service-Guide" team

Cognis has announced that it is to strengthen its already comprehensive technical support service, with the introduction of a new “Service-Guide” team, based at the company’s Nutrition & Health Center of Competence in Illertissen, Germany. The marketing and sales of the company’s range of food emulsifiers, enzymes and specialty compounds is a primary function of the Illertissen center. The Service-Guide, supported by a team of 10 technicians, will be dedicated to providing customers full support for these products.

The center includes an application group, which is well-equipped with all the laboratories and pilot plants necessary for the preparation or manufacture of a wide range of food products, mainly in the areas of baked goods, desserts and meat processing technology. Cognis firmly believes that such application and development work is best done in close cooperation with customers and, thanks to the Illertissen group’s extensive knowledge of processing and machinery, specific customer requests can be efficiently and quickly addressed and answered under conditions of strict confidentiality.

“Excellent technical support has always been the aim of the service offered by Cognis, and customers will soon discover additional benefits from the introduction of our new Service-Guide,” said Holger Riemensperger, Business Director Food Ingredients Europe. “The rapid and permanent changes currently affecting our highly competitive industry mean that food manufacturers have to work particularly hard, and at great speed, to meet consumer needs. Busy consumers demand innovative products that are not only fast and easy to prepare, but taste good too. When it comes to helping food and food ingredients’ manufacturers to develop or improve their products, our Service-Guide and his team will enjoy the challenge of living up to their expectations – every day,” he said.

Over 40 years’ experience and excellence in the food industry has given Cognis a thorough understanding of the market place and the ability to help food manufacturers to improve their processed food products. Now, more than ever, the Nutrition & Health range of emulsifiers, enzymes and specialty compounds, supported by the new “Service-Guide” team, will provide the food industry with complete solutions to a wide range of application challenges as well as significant support in the development of successful new products.

About Cognis
Cognis is a worldwide supplier of innovative specialty chemicals and nutritional ingredients, with a particular focus on the areas of wellness and sustainability. The company employs about 8,000 people, and it operates production sites and service centers in 30 countries. Cognis has dedicated its activities to a high level of sustainability and delivers natural source raw materials and ingredients for food, nutrition and healthcare markets, and the cosmetics, detergents and cleaners industries. Another main focus is on products for a number of other industries, such as coatings and inks, lubricants, textiles, as well as agriculture and mining. The company holds a 50-percent stake in the joint venture Cognis Oleochemicals, one of the world’s leading manufacturers of oleochemicals.

Cognis is owned by private equity funds advised by Permira, GS Capital Partners, and SV Life Sciences. In 2006, Cognis recorded sales of 3.37 billion euros and an Adjusted EBITDA (operating result) of 394 million euros.

Service-Guide and team
Cognis Deutschland GmbH & Co. KG
E-mail: [email protected]

Marion Schlude, Technical Marketing Manager Food
Cognis Deutschland GmbH & Co. KG
Phone: +49-7303-13 324
E-mail: [email protected]

Raquel Ark, Corporate Communications Manager
Cognis Deutschland GmbH & Co. KG
Phone: +49-2173-4995-464
E-mail: [email protected]

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