Alf Dunbar is the author of Just Looking Thanks! (Trafford Publishing, 2006) and creator of the You Are The Difference customer service coaching program, which helps retailers elevate their level of service, resulting in happier customers and greater sales. Dunbar will deliver the Natural Products Expo East Retailer Workshop keynote address on Wednesday, Sept. 25, at 5 p.m.
Coaching retailers for better business
Positivity and customer service are far from overrated—take it from Alf Dunbar, a Natural Products Expo East speaker whose business was on the verge of bankruptcy when he turned it around to make some serious revenue.