Natural Foods Merchandiser
Secret Shopper: How to answer customer questions about homeopathic remedies

Secret Shopper: How to answer customer questions about homeopathic remedies

Each month, Natural Foods Merchandiser's secret shopper heads incognito into a natural products store with a question. The employee’s answer—and our expert’s evaluation of the response—is reported here. Our aim: to help you improve your store’s customer service.

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