Novel Ingredient Services has been assessed and certified as meeting the requirements of ISO 9001:2008 for the supply and processing of botanical and nutraceutical raw materials for the dietary supplement, sports nutrition, food and beverage, and pet care industries. ISO 9001:2008—which helps ensure customers receive consistent, good quality ingredients, products and services—is implemented by more than 1 million companies and organizations in 170 countries.
Novel's ISO 9001:2008 certification follows its registration in April to the NSF International Dietary Supplement Ingredient Good Manufacturing Practices (GMP) program. Novel was the first U.S. dietary ingredient supplier and the second in the world to achieve this designation.
"Companies rarely pursue multiple certifications," said Bob Green, Novel chairman. "But quality is job number one at Novel. ISO 9001:2008 means there's one more set of eyes examining our quality systems, and helping ensure that Novel ingredients consistently meet or exceed regulatory requirements, as well as customer expectations."
According to Green, the ISO 9001:2008 and NSF accreditations are the culmination of the company's year-long effort to take an already exemplary approach to ingredient quality to an even higher level. This included hiring Director of Quality Eugene Lepelletier, who brought expertise in establishing quality assurance policies and procedures for cGMP manufacturing environments and FDA-regulated facilities—as well as initiating state-of-the-art quality systems, quality manual, and standard operating procedures.
To obtain ISO 9001:2008 certification, Novel underwent an onsite audit that scrutinized eight quality management principles impacting the company's products and services: customer focus, leadership, involvement of people, process approach, system approach, continuous improvement, fact-based decision making, and, mutually beneficial supplier relationships. Novel will undergo the complex audit process annually to maintain ISO 9001:2008 certification.