Customer complaints, product returns, out-of-specification (OOS) lab results, calibration failures, manufacturing deviations.
All of these are serious issues no business in the dietary supplement industry wants. But variances occur and have to be prepared for and managed under federal good manufacturing practices (cGMP). How and what are the best ways to do that?
This American Herbal Products Association (AHPA) educational tele-seminar, to be held on Tuesday, November 1, from 1 - 3 p.m. EST, will assist dietary supplement marketers, manufacturers, distributors and suppliers understand the following key issues:
- FDA regulations and how they apply in a practical manner
- A breakdown of variance issues and practical guidance on how to address them from industry experts in the field doing this work every day, including:
· Customer Complaint
· Customer Returns
· Out Of Specification (OOS) Investigations
· Corrective and Preventative Actions (CAPA)
· Reportable Foods
· Recordkeeping & standard operating procedures (SOPs)
Tele-seminar attendees will receive useful example documents and materials that they can modify and apply to their own business models, including decision tree/flow charts, SOP templates, form templates, and more. Additionally, attendees will be able to ask questions anonymously and get answers specific to their businesses.
This tele-seminar will be beneficial to manufacturers, marketers, quality assurance/quality control personnel, lab managers, compliance officers and business owners. Dietary supplement suppliers and distributors will also want to attend, especially regarding customer complaints and OOS investigations.
Registration cost: AHPA Members: $195/connection; non-Members: $495/connection.
For more information and to register, click here.
About the American Herbal Products Association
The American Herbal Products Association is the national trade association for and the voice of the herbal products industry. AHPA is comprised of domestic and foreign companies doing business as growers, processors, manufacturers, and marketers of herbs and botanical and herbal products, including foods, dietary supplements, cosmetics, and non-prescription drugs. Founded in 1982, AHPA's mission is to promote the responsible commerce of herbal products.