Within every organization there are a variety of leaders. Whether they are department managers, supervisors or lead cashiers, these are the folks in your organization who motivate others and get things done. Here are four tools to help you support them.
1. Provide them with a framework.
Be clear in communicating your expectations and the responsibilities of their position. Talk with them about leadership and how your organization values the differences between management and leadership. Provide a clear, concise job description and take the time to ensure an agreed upon understanding of the role.
Give them the tools and training they need to be successful in their position. Ask them to identify key areas for development and seek out opportunities that align well with their individual needs and interests.
2. Give them your time and attention.
Without regular, face-to-face time with your leaders, it will be difficult for you to determine whether they are succeeding. Schedule a weekly or bi-weekly meeting with each of your leaders and use that time to check in on a variety of topics. Allow them to bring discussion items to these meetings as well. Don’t forget to ask them how they are doing.
Your leaders will value your attention. Use part of this time together to get to know each other. Ask about a recent vacation or how their child’s little league team is doing—this shows them that you are genuinely interested in who they are as well as how they are performing.
3. Be honest.
Provide your leaders with honest feedback on their performance. Celebrate with them when they have a victory and provide them with guidance when they need your help. Share your own experiences with them and help them grow.
Provide them with new tools and resources when they face new challenges. Building trusting relationships with your leaders will make the difficult conversations easier and allow them to come to you for help when they know they need it.
4. Build a culture of support.
Building confident and successful leaders in your organization creates a foundation for a culture of support. When your leaders feel supported they are likely to be more productive, make sound decisions and provide solid support for their own team members.
When your workplace culture is built on support, your employees are likely to feel empowered in their jobs, and to have a higher level of job satisfaction which is one way to ensure the success of your business.