I made it a point today to venture into Boulder's largest Whole Foods, just to take in the madness. I was warned by some WF employees last week to avoid the store on this day--that there would be lines snaking through the aisles.
So I took a few deep breaths, grabbed my mini two-tiered cart and hit it. Behind the seafood counter were about 10 monger’s happily shouting fish-speak among themselves. When I stood before the spice section scanning for bouquet garni, an employee appeared and asked if I needed help. No bouquet garni, but he informed me what I needed to make my own. Every few minutes I had to wait for someone to get what he needed and move his cart, but everyone's holiday cheer made it easy.
But really why I am writing this blog is to comment on my experience at checkout. As I headed to the front of the store an employee asked if I was ready to checkout. I told him yes and he helped me find the shortest line. I took my place and was then approached by another employee who asked if I had everything I need, because if not, she would run and get it for me. Wow! When I got to the register, an employee unloaded my cart for me, arranging my items for efficient bagging. The cashier then informed me that the store would be open from 8 am to 3 pm on Christmas day in case I forgot anything.
What could have been a major headache was instead efficient and enjoyable. The management had obviously planned ahead and handled the crowds professionally and with a smile.