New Hope Network is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Bill Crawford's Blog

Why Did Circuit City Fail?

Read a very well written (and strongly written) story from Inc. Magazine about the failure of Circuit City.

It pulled no punches about the reasons for this chain's demise - they treated customer's poorly

You can read the article here -

While the article pulls no punches discussing Circuit City, it talks about another electronics store that does customer service the right way

Lots of stuff to learn - from a negative example and from a positive one

Businesses with poor customer service eventually go away. A bad economy (hopefully) speeds up their exit.

Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.