"Knowledge is power—and that balance of power has shifted. It's shifted away from the retailers and brands and into the hands of the consumer."
—Linda Shein, Wharton's Baker Retail Center
Highlights:
- How retailers can utilize an omnichannel approach to compete and reach consumers.
- A look into future technologies that are changing retail: interactive digital displays, VR, "webrooming" and home delivery.
This session—Rejuvenating the Customer Experience in the Digital Age—was recorded at Natural Products Expo East 2016. Click "download" to access the presentation slides.
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