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Natural Foods Merchandiser
Just looking charge an attempt to combat showrooming

'Just looking' charge an attempt to combat showrooming

A specialty food retailer in Australia has implemented a fee as an attempt to stop shoppers from using her store to research products they buy elsewhere.

BarrettFox/Reddit A specialty grocer in Australia has had it with showroomers and instituted a $5 "just looking" fee.

The story emerged after a shopper snapped a picture of the announcement posted at Celiac Supplies located near Brisbane and posted it on

The owner told that about 60 people a week ask questions and then buy the same or similar products at other stores or online. It's a practice that's become known as "showrooming" because shoppers use brick-and-mortar stores to view products and then shop price, and even buy, online.

The newspaper reported the owner saying:

"I've had a gut full of working and not getting paid,'' Georgina, who didn't want her surname published, told AAP. "I'm not here to dispense a charity service for Coles and Woolworths to make more money."

Boston-based social media analyst Crimson Hexagon has been studying the issue and shared these tips to combat showrooming with Natural Foods Merchandiser in December.


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