If your store is making an impact, you can bet customers are talking about you online. Whether through blog posts, Yelp reviews or Facebook shout-outs, today’s shoppers like to share their opinions and experiences—both good and bad—for the whole world to read. This can be a huge boon for your business, but it can work against you if a lot of criticism floats around and goes unaddressed. Therefore, managing your online reputation is a must. We called in three experts to tell you how.
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