In this always-on world, connection—even physical—counts more than ever. And that includes in business too. This word—“connection”—emerged to me as I reviewed consumer and business trends that are changing retail as we know it with back-to-the-future sensibilities and nearly unimaginable futures. Whether it’s the unboxing of retail, small-scale shopping, eatertainment, do-good business, the wild wired world or other trends, connection is key.
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