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How to build excellent team culture while working remotely

Conscious leadership expert Sue Heilbronner reveals the simple practice natural products brand leaders can adopt to improve team culture in a virtual environment.

Leading a company is a huge challenge in itself but particularly so with today's unprescedented circumstances. However, the current times offer up an opportunity to become more conscious leaders of natural products brandsinfusing humanity, trust and commitment into team culture.

That's why we connected with Sue Heilbronner, founder of Leadership Camp and MergeLane. According to Heilbronner, a foundational part of conscious leadership is presence. But how can natural products brand leaders foster presence right now and start to build standout team culture? She reveals all below.

What does it mean to be a present leader?

Sue Heilbronner HeadshotSue Heilbronner: For me, the definition of presence is someone who routinely creates situations where that leader is able to fully show up as themselves in the moment. That's presence just to be here right now.

It's incredibly challenging during a pandemicduring a situation where children aren't in school or camp, so they're sitting right next to their parents while their parents are working. In some ways it sounds like a pipe dream. There's a lot of moments where they are not presentwhen they're feeling obligated or overwhelmed, and all of that is also fine. So another element of presence is being willing to notice that you're not present and have that be OK.

Does presence also mean meeting your team where they are in this moment?

SH: Another way you can show up as a present leader is to allow people to be present and to be OK with whatever's there. One tool I use in a lot of my work is what I call disconfirming questions.

For example, when you're starting a meeting, ask everyone in the room, 'What's one thing taking you out of presence right now?'

That question doesn't garner a lot of glossy answers. It garners a lot of messy answers. I ask questions like that because I believe if I ask that question and make space for what's actually here, it will create more presence among my team in a meeting.

If I don't, let's say I kick off a meeting in the middle of a pandemic, and I say, 'I want everyone to say one thing they're grateful for.' I could do that. That's perfectly fine. But that question is not as interesting to me because I believe that present leaders allow people to share in work what's actually going on.

Another disconfirming question is, 'What's one thing in your life or in your work that right now you're not fully facing for some reason? Maybe it's scary. Maybe it's disruptiveeven uncomfortable. But what's one thing you're not fully facing?'

I often ask the question, 'If you really knew me, you would know' … and ask people to finish that sentence. If I'm in a really safe container with people, I will ask them to answer this question: 'One thing I don't want you to know about me is blank.'

For a team that hasn't practiced this before, how can a leader create an open space so people feel safe participating?

SH: Just asking questions like this can create a lot of safety if, in fact, it is a safe space and you're willing to allow the answers to be there and not make them mean anything.

My biggest focus is in the first three minutes of a meeting, I want to hear from everyone. If I have a group of 100 people [on video conferencing], I will ask people a question like, 'In one sentence, tell me the happiest thing that's happened in the last 24 hours,' and I ask them to type that into the chat. If I have a group of 10 or 12 people or less, I'll ask them to answer that question in one out breath.

So just start with an easy question.

'What's one thing you've learned about yourself during this period of quarantine? What's one thing that's changed in the last period of time in this COVID period that you think is going to stay the same as things shift to a new reality? What's one thing that's really working for you about working from home?'

How can someone practice and embody this presence through a computer screen?

SH: My current belief about video conferences is that there's almost no trade-off on intimacy.

I think there are obviously downsides of being in video conferences. But there are also downsides of being in person; people get up, they go get snacks, they get up to go to the bathroom. You get distracted by them. My biggest focus when I'm creating video meetings is using the tools for connection that I would use in person.

I ask people to not take notes online. I ask them to take notes on paper so that they don't have many screens open. I pay attention to bodily responses as well as I can. It's not easy to do as a facilitator over video conference because there are lots of people to pay attention to. But frankly, there are a lot of people in person too. And if somebody seems to have a nonverbal reaction, I circle back and check on it. Don't ignore it.

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